Effective: 28th July, 2024
Last modified: 14 September, 2024
This Privacy Policy describes the policies of The Sustainable City. Al Qudra road, The Sustainable City, Dubai, United Arab Emirates, email: [email protected], phone: +971 4 347 5955 on the collection, use and disclosure of your information that we collect when you use our website (www.thesustainablecity.com ). (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.
We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.
Information We Collect:
We will collect and process the following personal information about you:
- Name you provide in the contact form
- Email address
- Phone number (if you provide)
- Country
- The message you write to us
How We Use Your Information
We will use the information that we collect about you for the following purposes:
- Administration info
- Contacting you upon your enquiry
If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.
How We Share Your Information:
We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:
- Cookie-less Analytics which does not track any personal data about you and gives an anonymous identity to every visitor. Our analytics track, the country, browser information, device type and other basic info that is in line with GDPR and CCPA compliance and laws. However this information is not identifiable to the user browsing the website, respecting users’ privacy.
We require such third party’s to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose.
We may disclose your personal information for the following:
(1) to comply with applicable law, regulation, court order or other legal process;
(2) to enforce your agreements with us, including this Privacy Policy; or
(3) to respond to claims that your use of the Service violates any third-party rights. If the Service or our company is merged or acquired with another company, your information will be one of the assets that is transferred to the new owner. And to respond to your queries submitted via contact form on this website.
Retention Of Your Information:
We will retain your personal information with us for 90 days to 2 years after users terminate their accounts or for as long as we need it to fulfil the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.
This website uses cookies (definition of cookies)
A cookie is a tiny element of data that a website can send to a visitor’s computer’s browser so that this computer will be recognised by the site on their return. Cookies allow our web server to recognise a computer on connection to the Site, which in turn allows the server to make downloading of pages faster than on first viewing. In addition, cookies may also be used by us to establish statistics about the use of the Site by Internet users by gathering and analysing data such as: most visited pages, time spent by users on each page, site performance, etc. By collecting and using such data, we hope to improve the quality of the Site. Any cookies we use, never collect any personal identifiable data about our users. The users’ we see as a part of analytics is anonymous data, in no way identifiable to you and in alignment with GDPR policies.
Cookies we use:
| Cookie name | Domain | Description | Duration | Type |
|---|---|---|---|---|
| _lscache_vary | thesustainablecity.com | Sets to provide the prevention of cached pages. | 6 Months | Functional |
| usermaven-event-queue | thesustainablecity.com | Set to see (anonymous) user activity and analytics | 2 Years | Analytics |
| litespeed_docref | thesustainablecity.com | Session based | Functional |
Embedded and linked content
Our website displays content that is embedded from other third-party services. For example, but not limited to, pages like ‘Community‘ have videos that are linked from YouTube, Facebook, Instagram or Twitter may load the linked video directly from those services to your device so you don’t have to leave our website to view the video. This policy or The Sustainable City does not control how third-party services collect data when they serve you their content directly via these embeds. As a result, embedded content is not covered by this privacy policy but by the policies of the service from which the content is embedded.
Some pages of this website may contain third-party links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Your Rights:
Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at [email protected]. We will respond to your request in accordance with applicable law.
You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at [email protected]
Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.
Security
The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorised alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.
Third-party services
In addition to above, we also use following third-party services, and their privacy policy is applicable when you browse this website. Such as the Contact page, which uses Cloudflare turnstile, and the privacy policy link will be visible when you fill the contact form as well as can be viewed here.
Grievance / Data Protection Officer:
If you have any queries or concerns about the processing of your information that is available with us, you may contact our Grievance Officer [email protected]. We will address your concerns in accordance with UAE laws.